Bespoke Service for Commissions
A 50% non-returnable deposit is required before I commence any work.
Orders from the bespoke service can be cancelled at any time without incurring charges above the loss of the deposit provided.
If you return a bespoke piece of jewellery there is a re-stocking charge of 50% of the value therefore, only half the money will be refunded. As it is a piece made to your specification I may be unable to re-sell it.
All bespoke pieces are finalised with one or more photographs sent via email for approval before the items are dispatched. The piece will only be dispatched once you have emailed your approval and I have received cleared payment.
This policy excludes earrings for pierced ears, which for hygiene reasons cannot be returned unless faulty. If you are unhappy with your purchase, please email me within 14 days of delivery. A replacement or refund will be provided for the total value of the original goods provided they are returned:
• in original condition and securely in the original packaging
• within 14 days (UK mainland) of purchase
• for international customers, returns are accepted within 21 days of purchase, in original packaging and same condition
• the customer is responsible for paying the return postage and no postage or shipping costs will be refunded.
Please be aware that the settings on different computer monitors will vary so the piece may not appear to match that on the website in terms of colour. However, each piece displayed on my website will be that which you will receive (with the exception of commissions), if ordered.
Please note that all measurements stated are approximate.
All items leave me in perfect condition and securely packaged, therefore I cannot be held responsible for any items that are found to be damaged during transit.
My designs are for adults only and are not suitable for children due to small parts being used; beads are a choking hazard if swallowed. I accept no responsibility for injury caused by the destruction or misuse of these items.
All of my designs are exclusive to me and remain my intellectual property. I reserve the right to use the design of any piece in advertising.
I also reserve the right to publish any feedback provided on my website in accordance with Data Protection legislation.
No part of this website can be copied or plagiarised.
Any information provided by customers will not be passed on to third parties. All details you provide are used only to process any order or commission that you may make and are not kept thereafter.
I hold no responsibility for the content contained within the outside links provided on my website and am not liable for any information saved or collected.
All payments must be received and cleared before any order is despatched. Payments accepted are cheque, cash or credit/debit cards which can be taken through Paypal (no need to be registered).
If you live locally to me (Herefordshire, UK), I am more than happy for you to pay and collect items directly from me.
My standard delivery times are as follows:
For items shown on my website, please allow 5 working days after cleared payment for delivery.
For bespoke designs and customised items (with the exception of beadworked collars), I aim to deliver within 4 weeks of deposit and within 5 days of full payment unless otherwise agreed.
For bespoke beadwork collars, please allow at least 2-3 months for me to create to your specification; the collars require many hours of work and I may have a waiting list.
Urgent orders are possible, please do contact me with your full requirements and I will do my best to accommodate.
During busy periods it may be necessary to alter the delivery times, but I will inform you at the time.
Postage and packing
I offer free postage and packaging on all orders within the UK mainland. All orders under £50 will be sent Royal Mail 1st Class Recorded Signed For. Orders over £50 will be set via Royal Mail Special Delivery Next Day service.
International orders must be quoted for prior to purchase and will be sent Royal Mail Airsure; fully trackable and signed for.
I will not be held responsible for any import taxes/charges incurred from your purchase, these are to be paid by the purchaser.